Terms of Use

PLEASE READ THIS PRIVACY POLICY IN ITS ENTIRETY BEFORE AGREEING TO IT OR USING OUR WEBSITE.

THIS PRIVACY POLICY INCLUDES A MANDATORY ARBITRATION AND CLASS ACTION WAIVER PROVISION SET FORTH IN SECTION IX BELOW.

This is the Privacy Policy (the “Privacy Policy”) of I.N.S.A., Inc., D&D Accounting Services, LLC, Insa CT Retail I, LLC, Insa CT Retail II, LLC, INSA, LLC, and INSA Ohio, LLC, their parent company Insa Holdings Inc., and its parent company, GPM II, LLC, and the subsidiaries and affiliates of the foregoing (“INSA” or the “Company”). This Privacy Policy explains how INSA collects, uses, and discloses your information in connection with our websites, which can be accessed here https://insa.com/ and https://gilliegrows.com/.

Our Privacy Policy is designed to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions whether to use and when using our Sites or Services.

For purposes of this Privacy Policy and your agreement to its terms, “Sites” refers to the Company’s websites, which can be accessed https://insa.com/ and https://gilliegrows.com/. “Services” refers to the Company’s services accessed via the Sites, in which users can browse our information and services, view educational material, view products, and place orders for pick up. The terms “we,” “us,” and “our” refer to the Company. “You” refers to you, as a user of our Sites and/or our Services.

By agreeing to this Privacy Policy and accessing our Sites or our Services, you accept our Privacy Policy and Terms of Use accessible here: Terms of Use, and you consent to our collection, storage, use and disclosure of your information as described in this Privacy Policy.

1. INFORMATION WE MAY COLLECT

When you access our Sites, use our Services, or register for an account, we may collect the following information (your “Information”) when available, when provided by you, or when discernible from your use of the Sites or Services:

• Your name, date of birth, address, telephone number
• Your identification verification information (such as photo id and included information, phone number, passwords)
• Information relating to your purchases (including eligibility to make medical or adult use purchases, what was purchased, whether it was purchased for medical or adult use)
• Your payment information needed to process payments (including method of payment, card number, expiration date, CVV, which will only be used by us or our payment processor to process the payment and any refunds)
• Your demographic information
• Your IP address
• Your email address
• Your Site and Service activity information (including your interfacing with our Sites and Services, referring/exit pages and URLs, product preferences such as products you have purchased or shown interest in, and dispensaries you have made purchases from or shown interest in)
• Settings and preferences you submit and preferences that are generated based on the data you submit and number of clicks
• Your device and browser information (including information about your device, geolocation data, operating system, browser type and language, username or social media handle)
• Information to provide support if and when you reach out
• Survey information that you may provide

1. OUR USE OF COOKIES

Our sites collect Information via “cookies”, including essential and non-essential cookies. Cookies are small files containing a string of characters that are sent to your browser when you visit a website. The Company may use persistent, session, and third-party cookies. Persistent cookies remain on your computer after you close your session and until you delete them. Session cookies expire when you close your browser. Persistent cookies allow the Sites to recognize your browser. Third-party cookies are used by services we use to analyze our Sites. Cookies also may store user preferences and other information. Cookies offer a form of convenience in that they save the user time by allowing the website to identify preferences that the user has displayed or selected in the past. Some cookies are required for technical reasons for our Services to operate. Other cookies enable us to track and target the interests of users to enhance their experience on Sites or Services. For example, depending on the circumstances, we may use cookies to collect data regarding the specific pages you visit on our websites and which products you show interest in. This data is used to determine which pages are most helpful to you or popular to our users in general, and to deliver customized content on our Services to users whose behavior indicates that they are interested in a particular subject area. You may visit your browser’s help menu for instructions on how to manage cookies and additional information. The Company is not responsible for making this selection for you. If you choose to reject cookies, your access to some functionality and areas of our Sites or Services may be restricted. For more information on how cookies work and how to control them, you may visit www.allaboutcookies.org.

III. DO NOT TRACK DISCLOSURE

Except as to Sites and Services users in Connecticut, we do not support or respond to Do Not Track (DNT) signals or requests. DNT is a web browser setting that informs a website that you do not want to be tracked.

For Connecticut Sites and Services users, we will respond to and support DNT requests and universal opt out preference signals.

1. HOW WE USE AND SHARE YOUR INFORMATION

We may use your information:

• To verify your age when using our Sites or Services as required by state law
• To verify your identity and to secure your account
• To meet any applicable legal process or enforceable governmental request, to protect against illegal and unauthorized use, to enforce applicable Privacy Policy and Terms of Use provisions, including investigation of potential violations, addressing security or technical concerns, and protecting against harm to the rights, property, or safety of our users or the public as required or permitted by law
• To comply with state-mandated reporting requirements and state tracking systems
• To facilitate your use of our Sites and Services
• To facilitate purchases
• To inform you about promotional offers and send you marketing information about our products (you may opt out of future marketing emails by following the “unsubscribe” link provided in such emails or on our Sites)
• To provide you with information about your purchases (such as order confirmations)
• To understand how you use our Sites and Services to help us improve our Sites, Services, and business
• To customize your user experience
• To track trends and analyze use patterns on our Sites
• To contact you in response to questions, solicit feedback from you, and provide technical support

We may share your Information:

• With vendors who are performing services for the Company, such as the servers for our email communications who are provided access to user’s email address for purposes of sending emails from us.
• With our affiliates, entities under common ownership and corporate family
• With third-party service providers including:
  • Google Analytics to provide and maintain the Sites and Services, generate reports for us, share information with Google Affiliates, and use vendors and subcontractors to operate the Sites and Services. Please review how Google uses information from your interaction with our Sites and Services and its privacy policy (www.google.com/policies/privacy/partners/) as you hereby agree to be bound by Google’s privacy and related policies in agreeing to our Privacy Policy and using our Sites and Services
  • Microsoft Clarity to provide Microsoft Advertising and the Clarity service, improve Microsoft's products, create user profiles for advertising purposes (including via Microsoft Advertising and Xandr), use non-personal data to train AI/ML models, and share information with Microsoft affiliates and vendors. Please review Microsoft’s Privacy Statement (https://privacy.microsoft.com/en-us/privacystatement) as you agree to be bound by Microsoft’s privacy and related policies in agreeing to our Privacy Policy and using our Sites and Services
  • AdRoll / NextRoll to assist with marketing and advertising activities. Please review AdRoll / NextRoll’s Service Privacy Notice (https://www.nextroll.com/privacy) as you agree to be bound by AdRoll / NextRoll’s Service Privacy Notice in agreeing to our Privacy Policy and using our Sites and Services
  • Courier Plus, Inc. and its affiliates (collectively, “Dutchie”) to provide us services including its ecommerce point of sale and payment system. Dutchie uses your information to provide its ecommerce point of sale, payment and other services. Dutchie also uses anonymized/aggregate data in providing, maintaining, securing, and improving the services it provides, in monitoring platform performance, stability, and usage patterns, developing new products and features, generating anonymized statistical or analytics reports, and in complying with legal, regulatory, and security requirements. Please review Dutchie’s Privacy Policy (https://dutchie.com/privacy) as you agree to be bound by Dutchie’s Privacy Policy and related policies in agreeing to our Privacy Policy and using our Sites and Services

1. LINKS TO OTHER WEBSITES

Our Sites may contain links to third-party websites including point of sale payment processing and other service providers. When you navigate from our Sites to any such third-party website or access or use our Sites or Service through or on another website or application, you are subject to the privacy and related policies of such websites.  We encourage our users to read the privacy statements of other websites before proceeding to use them.

1. HOW WE PROTECT INFORMATION

We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing certain technological security measures including encryption, firewalls and secure socket layer technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using our Sites and Service, you acknowledge that you understand and agree to assume these risks.

VII. Sites and Services Not Directed to CHILDREN

Our Sites and the Services are not directed to anyone under the age of 21 (or in the case of medical use, to those under the age of 18). We do not knowingly collect or solicit information from anyone under the age of 21 (or under the age of 18 in the case of medical use), or allow anyone under the age of 21 (or under the age of 18 in the case of medical use) to sign up for our Services. If you believe we have collected such information, please contact us at customerservice@myinsa.com.

VIII. YOUR RIGHTS REGARDING THE USE OF YOUR PERSONAL INFORMATION

You have the right at any time to prevent us from contacting you for marketing purposes. When we send a promotional communication to a user, the user can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional e-mail. You can also indicate that you do not wish to receive marketing communications from us in the “Unsubscribe” section of our Sites. Please note that notwithstanding the promotional preferences you indicate by either unsubscribing or opting out in the unsubscribe page of the Site, we may continue to send you non-marketing transactional or relationship messages, including, for example, periodic updates to our Privacy Policy. You may also have rights in your home states such as:

• A right to know the categories and specific information we have collected, used or shared in the past 12 months
• A right to opt out of cookie use by us or our partners
• A right to obtain a copy of your Information
• A right to have us delete your personal Information
• A right to correct inaccurate personal information.
• A right to opt out of sharing of certain information

If you live in state providing such rights and we are subject to them, please email us at customerservice@myinsa.com to exercise any such rights.

1. MANDATORY ARBITRATION AND CLASS ACTION WAIVER

YOU AGREE THAT, in the event of ANY DISPUTE arising out of or RELATING IN ANY WAY TO THIS PRIVACY POLICY, YOUR USE OF OUR SITES OR SERVICES, AND/OR USE OF YOUR INFORMATION BY US OR THIRD-PARTIES (A “Dispute”), the aggrieved party or parties shall notify the other affected parties in a writing setting out the name and address of the injured party, the facts and circumstances of the dispute, any damages incurred, and the relief requested.  in order to permit the parties to discuss an amicable resolution, no arbitration or judicial proceedings may then be commenced in respect of the dispute for ninety (90) days except as necessary to avoid irreparable harm.  in the event that the dispute is not thereupon amicably resolved, it SHALL BE SUBMITTED TO MANDATORY, binding ARBITRATION to be adminstered by the american arbitration association (AAA) under its consumer rules then in effect (available here: www.adr.org). In the event that the AAA is unavailable or unwilling to administer the arbitration, and the parties are unable to agree to a substitute, a substitute shall be appointed by the court. The arbitration shall be governed by the Federal Arbitration Act, 9 U.S.C. ss. 2, et seq.  The right and obligation to arbitrate under this section shall extend to any claims by or against THE COMPANY AND any affiliates, officers, directors, contractors, subcontractors, suppliers, agents, or employees of a party.

To the maximum extent permitted by law, the prevailing party or parties shall be entitled to an award of all costs, expenses, and attorneys’ fees reasonably incurred in the successful prosecution or defense of any claim.  However, if a claimant recovers less than the respondent’s highest written offer made before the commencement of arbitration, the respondent shall be deemed to be the prevailing party for this purpose. 

The arbitrator shall have authority to issue any and all remedies authorized by law, but the arbitrator shall have no authority to conduct proceedings on a class or aggregated basis without the written consent of all parties; provided, however, that in the event of the filing of over twenty five (25) arbitration claims raising substantially the same or similar Dispute, the AAA may appoint a single arbitrator or panel of arbitrators to address process issues under its supplemental rules for mass arbitrations.  All arbitral proceedings shall be conducted virtually unless all parties agree or the arbitrator(s) order otherwise. 

YOU ALSO AGREE THAT ANY SUCH ARBITRATION PROCEEDING, THE FACT OF THE ARBITRATION, AND ANY PAPERS OR TESTIMONY SUBMITTED IN CONNECtiON THEREWITH  SHALL BE KEPT confidential and SHALL NOT BE SHARED OUTsidE OF THE ARBITRATION PROCEEDING except as may lawfully be required in judicial OR OTHER PROCEEDINGS PURSUANT TO applicable LAWS, rules and regulations of GOVERNMENTAL OR regulatory authorities, or with respect to information otherwise known to or in the public domain without fault of the disclosing party. 

Notwithstanding the foregoing, any party may at its option file an individual claim in any small claims court for disputes or claims within the scope of its personal and subject matter jurisdiction and the matter remains in small claims court.

If at any time any party requests mediation, all affected parties shall participate in a mediation directly and not solely through counsel, the requesting party to bear the costs and fees of the mediator(s).

Without derogation of the obligation to arbitrate, any judicial proceedings in respect of a Dispute shall be conducted exclusively in the state or federal courts sitting in or for Hampshire County, Massachusetts.

1. CHANGES TO OUR PRIVACY POLICY

The Company reserves the right to change this Privacy Policy and our Terms of Use at any time. We will notify you of significant changes to our Privacy Policy by sending a notice to the primary email address specified in your account or by placing a prominent notice on our site. Significant changes will go into effect 30 days following such notification. Non-material changes or clarifications will take effect immediately. You should periodically check the Sites and this privacy page for updates. If our information practices change at any time in the future, we will post the policy changes to the Site so that you may opt out of the new information practices; to do so, please email us at customerservice@myinsa.com. We suggest that you check the Site periodically if you are concerned about how your information is used.

1. FUTURE BUSINESS COMBINATIONS

In the event we undergo a business transaction in the future such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our assets may continue to process your Information as set forth in this Privacy Policy. 

XII. CONTACT US

If you have any questions regarding this Privacy Policy or the practices of our Sites, please contact us by sending an email to customerservice@myinsa.com.